Refund policy

Last updated: 25 September 2026

Cancelling or changing your mind

We offer a 14-day cancellation period for our standard, non-personalised products, including our printed T-shirts and hoodies. Printing a standard design after you order does not remove this cancellation right.

Tell us you wish to cancel no later than 14 calendar days after you receive the goods. If goods from one order arrive separately, the period runs from receipt of the last item. You may also tell us before delivery. You do not have to give a reason.

Email mrsimonstride@gmail.com or write to Simon Stride trading as NoTolerated, 28 Cunningham Gardens, Southampton, SO31 8JD, United Kingdom. Give your name, order number if available, and the items you wish to cancel. Any clear statement is sufficient; using the form below is optional. You do not need our approval for a valid cancellation notice to take effect.

Returning the goods

Send cancelled goods back within 14 calendar days after telling us. Our returns address is: NoTolerated Returns, Simon Stride, 28 Cunningham Gardens, Southampton, SO31 8JD, United Kingdom.

You pay the direct return-postage cost for a change-of-mind return, including postage to the United Kingdom if you are overseas. There is no restocking fee. Keep proof of posting. Contact us if you need return instructions; do not send customer returns to the production address printed on a parcel unless we specifically direct you there.

You may inspect and try on clothing as you would in a shop. Please take reasonable care of it and pack it securely. We may reduce a refund only for loss in value caused by handling beyond what is necessary to establish the goods' nature, characteristics and functioning, where the law permits. Original packaging is helpful but is not a condition of your cancellation rights.

Refunds

For a valid cancellation, we refund the price of the returned goods. If you cancel the whole order, we also refund the standard outbound delivery cost; we do not have to refund the extra cost of an upgraded delivery service. If you return only part of an order, we refund any separate standard delivery charge attributable solely to those returned items. A delivery charge that would have been the same for the items you keep is not refunded, unless the law requires otherwise.

We issue the refund to your original payment method, unless you expressly agree otherwise, without a refund fee. We refund within 14 days after receiving the goods back or receiving evidence you sent them back, whichever is earlier. If goods have not been dispatched, we refund within 14 days after you tell us you are cancelling. Your payment provider may then need time to display the credit.

Faulty, damaged, incorrect or misdescribed goods

Contact us promptly with your order details and a description of the problem. Photos can help if you are able to provide them. We will arrange the remedy you are entitled to and cover reasonable return costs where goods are faulty, incorrect or not as described. Contact us before paying return postage so we can arrange a suitable method.

UK consumers normally have a 30-day short-term right to reject faulty goods for a refund, followed by further rights to repair, replacement, price reduction or refund where applicable. These rights are separate from the change-of-mind period. There is no blanket 30-day cutoff for reporting a fault or exercising your statutory rights.

Your rights are against NoTolerated as the seller and are not limited by a manufacturer's or fulfilment partner's returns policy. Nothing in this policy limits mandatory consumer rights in your country.

Exchanges

For a different size or design, contact us. We can explain how to return an eligible item for a refund and place a new order. This does not restrict your right to a replacement for faulty or incorrect goods.