Terms of service

Last updated: 25 September 2026

Who you are buying from

This store is operated by Simon Stride trading as NoTolerated, a sole trader based at 28 Cunningham Gardens, Southampton, SO31 8JD, United Kingdom. Contact us at mrsimonstride@gmail.com. In these terms, “we”, “us” and “our” mean NoTolerated.

These terms apply to purchases from this online store. Read them with the product description, Shipping policy and Return and refund policy before ordering. Nothing in these terms removes rights that consumer law gives you.

Products and placing an order

Check the product description, measurements, selected size, colour, quantity, delivery address and total before paying. Our printed clothing is made after you order. Product images may be digital mockups; screen colours and small production details can vary, but the goods must still match their description and meet applicable quality requirements.

Provide accurate information needed to fulfil your order and an email address where we can contact you. You must have authority to use the payment method you choose.

A contract is formed when we send your order confirmation. Keep that confirmation and a copy of the policies applying at the time. If you do not receive confirmation, contact us before ordering again. If we discover an error or cannot supply an ordered item, we will contact you promptly to resolve it. We will not substitute an item or change the agreed price without your agreement. If we cannot fulfil the order, we will refund the affected payment promptly, without limiting any further legal rights you may have.

Prices and payment

The currency, product prices, delivery charges and applicable amounts collected at checkout are displayed before you pay. Review the final total. Your payment provider may apply its own currency-conversion charges where relevant.

Payment is processed through the methods offered at checkout. Later price changes do not change the price of an order already accepted.

Delivery and responsibility

See our Shipping policy for clothing destinations, production and delivery estimates, separate parcels and delivery problems. We remain your point of contact even when a production or delivery partner fulfils your order.

Goods remain our responsibility until they are physically received by you or someone you nominate to receive them, except where the law provides otherwise because you independently appoint a carrier not offered by us.

Cancellation, returns and complaints

See our Return and refund policy for cancellation, return-postage costs, refunds and faulty goods. To raise a concern, email us with your order number and the problem. We will investigate and work with you to resolve it. Contacting us does not prevent you using any complaint, payment-dispute or legal remedy available to you.

Privacy and our responsibility

Our published Privacy policy explains how personal information is used. We do not exclude or limit liability where doing so would be unlawful, including liability for fraud, death or personal injury caused by negligence, or breach of your statutory consumer rights. These terms do not impose a general waiver of remedies for goods that are faulty, not delivered or not as described.

Changes and applicable law

We may update these terms for future purchases. The version agreed when you placed an order continues to apply to that order unless you expressly agree a change.

These terms are governed by the law of England and Wales, subject to any mandatory consumer protections that apply where you live. This does not prevent you bringing proceedings in courts available to you under applicable consumer law, including your local courts where you have that right.